These Terms of Service ("Terms") are entered into between you and Lythorix Technologies LLC ("we," "us," or "our") and govern your download, installation, registration, login, and use of the Sona app and web service (collectively, the "Service").
Please read these Terms carefully before using the Service. By downloading, installing, registering, logging in, subscribing to, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated herein by reference.
1. The Service
Sona is a software service centered on AI companionship, original character interaction, and text and voice conversation experiences. Services available to you include, but are not limited to:
- Text chat and voice calls with original AI characters;
- Character memory, custom memory, and persona addendum features (some subscriber-only);
- Custom character nicknames, custom avatars, and voice customization (some subscriber-only);
- Linking your email or WhatsApp account to sync data across devices;
- Subscription plans and credit add-on packs.
We may adjust the content, features, pricing, or presentation of the Service as needed for product operations, and will notify you through reasonable means.
2. Age Requirement
The Service is intended for use only by individuals 18 years of age or older. If you are under 18, please do not download, register for, or use the Service. We reserve the right to suspend or terminate an account if we reasonably believe the user is under 18.
3. Accounts and Device Identification
- The Service uses device identifiers as the default usage unit; you may also create an account via email or WhatsApp number to sync data across devices.
- You must ensure that registration information (such as email or phone number) is true, lawful, and valid.
- Your account and device identity are for your personal use only, and may not be lent, rented, or transferred.
- You are responsible for any losses resulting from your own failure to safeguard your account (e.g., lost device, leaked password).
4. User Conduct
When using the Service, you must not:
- Post, generate, or induce the generation of unlawful, infringing, violent, terroristic, fraudulent content, content involving inappropriate depictions of minors, or other harmful content;
- Infringe others' privacy, reputation, likeness, intellectual property, or other lawful rights;
- Impersonate others, fabricate facts, or mislead other users;
- Use the Service to harass, abuse, threaten, or induce self-harm;
- Use plug-ins, scripts, automation tools, or reverse engineering to interfere with normal operation of the Service, or to circumvent payment mechanisms or unlock subscriber benefits without payment;
- Engage in any other conduct that violates applicable law, public order and good morals, or these Terms.
If you violate the foregoing, we may, depending on severity, take actions including warnings, feature restrictions, service suspension, or account termination, and reserve the right to pursue legal remedies where warranted.
5. AI Service Disclosures
- Sona's core functionality is powered by third-party AI models, and AI-generated content may be inaccurate, incomplete, or fail to meet your expectations.
- All characters in the Service are fictional AI personas without genuine consciousness or emotion, intended solely for entertainment, companionship, and creative reference, and do not constitute professional medical, legal, financial, or psychological advice.
- You should exercise independent judgment and caution when relying on AI-generated content, and should not make high-risk decisions based directly on it.
- You may not use the AI features to generate unlawful, infringing, harmful content, or content that violates public order and good morals.
- We reserve the right to review, intercept, or restrict input content, output content, or character settings as necessary for safety, compliance, or product operations. This content governance is part of the conditions of the Service and does not constitute a guarantee by us regarding any particular output.
6. Content and Intellectual Property
- Text, images, voice, character settings, and other content that you input, upload, or create within the Service ("User Content") must be content you lawfully own or have obtained necessary rights to use.
- You retain the rights you lawfully hold in original User Content that you create; to the extent necessary to operate the Service, display content, provide storage, conduct safety review, resolve disputes, and improve functionality, you grant us the right to use your User Content within that necessary scope.
- The software, interface design, character imagery, trademarks, and technical documentation of Sona are owned by us or our licensors. You may not copy, distribute, or use them for commercial purposes without authorization.
7. Paid Services
- Sona offers subscription plans, credit add-on packs, and other paid services; specific pricing, benefits, and validity periods are as displayed within the app.
- All payments on iOS are completed through the Apple App Store / StoreKit. Refund requests are subject to Apple's refund policies and processes; we are unable to directly process refunds for transactions on the Apple platform.
- Subscription plans auto-renew unless you cancel through your device's system settings before the end of the current period; actual renewal rules are governed by Apple's subscription management page.
- Credit add-on packs do not expire; credits included with subscription plans are refreshed each billing cycle and do not carry over, unless otherwise stated on the relevant page.
- You may not engage in fraudulent refunds, unauthorized chargebacks, payment fraud, or other conduct that harms our lawful interests.
8. Suspension and Termination
We may suspend or restrict parts of the Service due to system maintenance, upgrades, troubleshooting, security, or regulatory requirements. If you violate applicable law, these Terms, or Service rules, we may suspend or terminate the Service to you. Following termination, we will handle your personal information in accordance with our Privacy Policy.
9. Disclaimers and Limitation of Liability
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. To the maximum extent permitted by law:
- We do not guarantee that the Service will be uninterrupted, error-free, or fully meet your particular expectations;
- For losses arising from force majeure, third-party service failures, network issues, or your own improper conduct, our liability, to the extent permitted by law, will be limited accordingly;
- AI-generated content is probabilistic and inherently uncertain; we do not warrant its absolute accuracy;
- To the maximum extent permitted by law, our aggregate liability for the Service will not exceed the total amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.
10. Changes to These Terms
We may revise these Terms based on product developments or regulatory requirements. Revised versions will update the effective date at the top of this page; if changes are material, we will notify you through an in-app announcement or other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by, and shall be construed in accordance with, the laws of the State of New Mexico, United States, without regard to its conflict-of-laws principles. Any dispute arising from these Terms shall first be resolved through good-faith negotiation; if negotiation fails, either party may bring an action before a court of competent jurisdiction in the State of New Mexico.
12. Contact Us
If you have any questions, comments, or complaints about these Terms, please contact us: